Casinia handles deposits through card and bank funding routes, while withdrawals are processed by the financial department within three business days of a request. The main constraints are a minimum monthly wagering threshold of €20, tiered withdrawal ceilings and a possible commission when deposited funds have not been wagered once.
Getting money out of your Casinia account
Our withdrawal route depends on your VIP level, with daily and monthly limits ranging from €500 and €7,000 at Level 1 to €1,500 and €20,000 at Level 5. The financial team works Monday to Friday, from 6 AM to 5 PM GMT, and aims to handle requests within three business days after submission or after the previous withdrawal has been paid.
- Open the cashier section of your account and select the withdrawal option.
- Choose an eligible bank card or bank transfer route and enter the amount you want to withdraw.
- Complete any identity checks requested for the transaction.
- Submit the request and monitor its status in the cashier.
- Allow the stated three-business-day processing window to pass before contacting support.
You can have no more than three withdrawal requests pending at once. Waiting for one request to be paid before adding another keeps the account within that limit and makes the processing sequence easier to follow.
What determines the wait for a Casinia payout
Casinia’s stated processing window is three business days, measured from the request or from payment of the last withdrawal request. Weekend time falls outside the team’s Monday-to-Friday processing hours, while document checks can add time because verification is usually completed within ten days after a complete response to our request.
The payment route also shapes the wider wait. The processing window covers internal handling rather than the time a bank or card provider needs to transfer the money after approval. A request submitted late in the processing day may also miss that day’s working schedule.
Withdrawal ceilings, wagering conditions and charges
Your withdrawal ceiling depends on your current VIP level, which is calculated from betting activity during the previous 90 calendar days. The limits shown below are the daily and monthly amounts available under each level.
| VIP level | Daily withdrawal | Monthly withdrawal |
|---|---|---|
| Level 1 | €500 | €7,000 |
| Level 2 | €500 | €10,000 |
| Level 3 | €800 | €12,000 |
| Level 4 | €1,000 | €15,000 |
| Level 5 | €1,500 | €20,000 |
A withdrawal also requires at least €20 in monthly wagering and a minimum x1 rollover of deposited funds. If you request a withdrawal before wagering the deposit at least once, Casinia may take 10% of the winnings, subject to a minimum charge of €0.50, or 15% when the account was funded by bank card or bank transfer.
An inactive account may be charged €5 per month after 180 days. We also ask that refund requests reach customer support within 24 hours of the original transaction.
Funding options and their trade-offs
Credit and debit cards, bank cards and bank transfers are the funding routes named in the payment terms. Casinia supports balances in EUR and several other currencies, while USDT appears in crypto promotions; the currency attached to your account determines the unit used for deposits, withdrawals and sportsbook stakes.
Funding does not guarantee that the same route will pay your withdrawal. The payout terms refer specifically to bank cards and bank transfers, so those are the routes to discuss with our cashier or support team when preparing a withdrawal. Keep a record of the account, route and date used for each deposit, as the transaction history may be requested during verification.
Identity checks before money is released
We may verify your identity, age and source of funds before or after accepting deposits and when requesting a withdrawal. Additional security checks can include a phone call or face verification, and approved documents must normally be supplied within 30 days of our request.
The documents we may ask for include properly certified identification, proof of residence, proof of ownership and transaction histories for the payment methods used on the account. Bank or credit and debit card statements may form part of that evidence. Once the request has been answered in full, verification usually takes ten days.
When a withdrawal needs closer attention
A payout can take longer when the account has not met the €20 monthly wagering threshold, the deposit has not been rolled over, identity documents remain outstanding or three withdrawals are already pending. The VIP ceiling linked to your account also determines how much can leave it in a day or calendar month.
When contacting [email protected], include the transaction date, requested amount and payment route, plus any reference shown on screen. Our support team can check the request and identify whether the hold relates to verification, wagering, the pending limit or your VIP tier.
Keeping gambling within limits
Casinia is for players aged 18+, and gambling should remain entertainment rather than a financial plan. You can ask support about self-exclusion or a temporary break, and responsible gambling guidance is available from BeGambleAware.org, GamCare and GamStop. The National Gambling Helpline is available free on 0808 8020 133, 24/7.
Access to this site is restricted to persons aged 18 and over (18+). If gambling stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.