This privacy policy explains how Casinia (casiniacasino.org.es) collects, uses and protects your personal information when you visit our site. We take your privacy seriously and operate in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who controls your data
casiniacasino.org.es is the data controller for the personal information we gather through this portal. We are an independent information site about the operator, not the operator itself, and we have no access to player accounts or transaction data held by the brand.
For questions about how your data is handled, contact us at [email protected].
What information we collect
We collect two broad categories of data when you use our site: information you give us directly, and information we observe automatically.
Information you provide: When you fill out our contact form or email us, we collect your name, email address and the content of your message. We do not ask for payment details, account credentials or identity documents — those belong to the operator, not to this portal.
Information we observe: Like most websites, we automatically log technical data when you visit: your IP address, browser type and version, operating system, the pages you view, the time you spend on each one, and the site that referred you here. We use cookies and similar tracking technologies to collect this data — see our cookie policy for full details on what is stored and how to control it.
Why we process your data
We use the information we collect for the following purposes:
- To answer enquiries sent through our contact form or by email
- To improve the structure and content of the site based on how visitors use it
- To detect and prevent misuse, spam or technical problems
- To comply with legal obligations, including responding to lawful requests from authorities
We do not use your data for marketing, and we do not sell or rent it to third parties.
Lawful basis for processing
Under UK GDPR, every use of personal data requires a lawful basis. Ours are:
| Purpose | Lawful basis |
|---|---|
| Answering your enquiries | Legitimate interest (providing the service you requested) |
| Site analytics and improvement | Legitimate interest (understanding how our content is used) |
| Security and fraud prevention | Legitimate interest (protecting our systems and users) |
| Complying with legal requests | Legal obligation |
Where we rely on legitimate interest, we have balanced our need to process the data against your rights and freedoms, and we only process what is necessary for the stated purpose.
Who else sees your data
We share your personal information only in the following circumstances:
Service providers: We use third-party services to host the site, analyse traffic and manage email. These processors act on our behalf and are contractually obliged to protect your data in line with UK GDPR. Examples include our hosting provider, Google Analytics (when analytics cookies are enabled), and email delivery services.
Legal obligations: We may disclose your data if required by law, court order or regulatory authority, or to protect the rights, property or safety of our site, our users or others.
We do not transfer personal data outside the United Kingdom or the European Economic Area unless the recipient country provides adequate protection under UK GDPR, or we have put in place appropriate safeguards such as standard contractual clauses.
Your rights under UK GDPR
You have the following rights over the personal information we hold about you:
- Access: You can request a copy of the data we hold.
- Rectification: You can ask us to correct inaccurate or incomplete information.
- Erasure: You can request deletion of your data, subject to legal or contractual obligations that require us to keep it.
- Restriction: You can ask us to limit how we use your data while a dispute is resolved.
- Portability: You can request a copy of your data in a structured, machine-readable format.
- Objection: You can object to processing based on legitimate interest, and we will stop unless we have compelling grounds to continue.
- Withdraw consent: Where processing relies on your consent (such as analytics cookies), you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, email us at [email protected] with enough detail for us to identify your request and verify your identity. We will respond within one month, or explain why we need longer if the request is complex.
Your right to complain
If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Visit ico.org.uk or call 0303 123 1113.
How long we keep your data
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or to meet legal and regulatory requirements.
Enquiries sent by email or contact form are kept for up to two years after the last correspondence, then deleted. Technical logs and analytics data are retained for up to 26 months, after which they are anonymised or removed. Cookies are kept for the duration specified in our cookie policy.
Protection of minors
Our site is intended for adults aged 18 and over (18+). We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently gathered data from a minor, contact us immediately at [email protected] and we will delete it without delay.
Parents and guardians can use software such as Net Nanny or Qustodio to restrict access to gambling-related content on shared devices.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements or the services we use. When we make significant changes, we will update the date below and, where appropriate, notify you by email or through a notice on the site.
Continued use of casiniacasino.org.es after changes take effect means you accept the updated terms.
Last updated: 23 October 2026
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.